Once your abode system is enabled with professional monitoring, the abode system has the ability to send various types of alarm alert signals to the Central Monitoring Center (CMC). Each of these alerts has a different standard operating procedure for how they are processed. The abode system can alert the CMC of a Burglary, Panic, Duress, Fire, Smoke, CO2, and a Medical alarm. These types of alarm events trigger a unique response procedure performed by the CMC, outlined below:
- Standard Operating Procedures for Burglary Dispatch: When a Burglary alarm signal is received by the CMC, they first review any visual events captured in response to the alarm and the timeline of events. Then they call the persons listed on the emergency contact list. They will call the first person list and if no answer, they will dispatch the authorities immediately, and then call the remaining numbers until someone is reached. If the user disarms the system during this process, it will cancel any further action by the CMC agent. It’s important you remember your passcode to avoid an erroneous response; if the person who picks up the phone gives a fake or wrong passcode or no passcode to the CMC agent, then the authorities will be dispatched.
- Standard Operating Procedures for Fire/Smoke & CO2 Dispatch: The CMC will first start calling the persons on the emergency contact list. If the first person called does not answer, the CMC will dispatch the fire department, then attempt to call others on the contact list. If a person is contacted after the fire alarm is dispatched, and indicates that its a false alarm, the CMC will attempt to cancel the fire department dispatch. It will then be up to the fire department to decide if they cancel the dispatch to the premise or not. abode systems is not be responsible for any false fire alarm fines.
- Standard Operating Procedures for Panic or Medical Dispatch: The CMC will dispatch either the Authorities or the Emergency services such as the local EMTs / Ambulance (depending on what kind of Panic signal came through). After dispatch, the CMC calls the persons listed on the emergency contact list.
The abode system provides a visual alarm verification feature that is much more advanced than other systems in the market. This visual verification process allows the CMC to review all captured images and video clips during the timeline of the alarm event, which helps the CMC determine if there is a human presence in the home at the time of the event. The goal is to respond to your alarm as fast as possible, yet try our best to prevent from dispatching authorized personnel in error; false alarms can result in hefty fines.
How can I test my professional monitoring?
To test your alarm system, you will need to contact the monitoring center and have them put your system in “test” mode. After your system is in “test” mode, you can test the system by triggering the alarm. After this is complete, we recommend calling the CMC to confirm the signal was properly captured. Requests for changes to the abode standard operating procedures must be submitted to Central Monitoring Services at 1-800-299-9900.