Swapping your Gateways is easy. We just need a little info from you:
The MAC address of your Gen 1 Gateway
The MAC address of your new Gen 2 Gateway
(Note: the MAC address is located on the bottom of the device and begins with “B0:C5:CA....”)
When we receive this info, we will transfer your user profile over to the Gen 2. Please note that only your profile(s) and Secure or Connect Plan (if you have one) will be coming over, not your devices. You will need to add your existing devices to your Gen 2.
Note: your Gen 2 MUST be online to make the swap. Verify that you have an Ethernet cable connected from your Gateway to your router. (The Gen 1 does not have to be online)
Please email us this information and we will take care of this as soon as possible.