Abode UK Delivery & Returns
Delivery
We aim to deliver orders within 1-2 business days in conjunction with our partner FEDEX.
All orders are sent on a free next day delivery service if ordered before the 3pm cut off Monday to Friday. Any orders made after the 3PM cut off on a Friday will be sent the following working day.
We only deliver to the UK (except Guernsey, Alderney, Sark, Herm, Jersey) from this site.
For all other countries, you may purchase from our international site www.goabode.com. Please be aware that import duties might apply as your order is sent from outside Europe. Choose "International" in the country selector at the footer of the page.
Items ordered from the US site will not work with the UK systems and vice versa. UK add-ons will communicate with the UK hubs and US add-ons will communicate with the US hubs - they do not work interchangeably.
Return policy
You have 14 days from the date you received your device(s) to request a full refund. The device(s) must be returned as received and in a resaleable condition with the packaging intact. Please ensure that the item you are returning is repackaged with all the cords, adapters, mounting plates components, and documentation that were included when you received to receive the refund in accordance with the terms listed in this policy.
Exclusions
There are some items, however, that are ineligible (or under limited circumstances) for return, including:
3-Day and 7-Day Professional Monitoring plans
Orders shipped and/or used outside of the United Kingdom are void of any returns or refunds
Annual plans can only be refunded if the “Abode starter kit” is returned within the 14-calendar day window referenced in our standard return policy above.
All other plan transactions are final and are ineligible for a refund and can only be cancelled prior to the next plan renewal.
Setting up your device
We're sure you're going to love your new Abode device, but if something is wrong or you have trouble setting it up you can call us at any time for assistance.
Call us for setup assistance and start enjoying the comfort and security of owning an Abode device. And don’t forget, you can always visit our website to browse lots of resources and our YouTube page for guided videos.
You can call from within the UK (local charges apply) to our designated support number 0330 6781 105 for any technical support or queries you may have. The telephone support service is available 9-5 on each working day. You can also find answers to common questions on our FAQ page.