If you're having issues with your Abode Cam 2 (AC2), you are in the right place. Below you will find tips on troubleshooting your new camera. If you have further issues with your camera, please reach out to our support team at firstname.lastname@example.org
QR Code Scanning
If you are having trouble scanning the QR Code while adding your camera, please try these tips:
- Make sure your app is up to date
- Be sure the camera is level with the QR code on the phone's screen
- Adjust the distance slowly between the QR code and the camera by slowly pulling the camera away from close to the screen with the QR code, until your here the successful scan message
- Ensure the brightness on your phone's screen is as high as possible
- If you still having trouble scanning with the mobile application, try with the webapp on a laptop/pc - the larger image can assist
Camera will not proceed after scanning QR code
If the QR code is scanned successfully, but the camera will not pair following this, there are a couple of steps you can work through to get this to proceed:
- Step back through the process, and ensure the Wifi details (SSID and password) have been entered correctly
- Ensure the Wifi SSID you are connecting to is a 2.4Ghz channel
- 'Special' characters in the Wifi SSID or password may prevent a connection. For example, changing a Wifi SSID from abode's to abodes can allow a connection to proceed
- A reset of he camera can assist to start again - on the back of the unit is a small button - hold this in for approx 15 seconds until the cameras confirms a reset has been complete, and start over
- Support can always be contacted for assistance
Camera going/reporting offline
The camera will maintain a Wifi connection, and if for some reason this drops, the camera will attempt to reconnect to the last known point of connection.
There are times when the camera will not be able to complete a handshake with the Wifi network, and may remain offline.
If this does happen, and power cycle of the camera (remove the plug from the back of the unit, leave for 10 seconds, then plug back in) is usually enough to bring the unit back online.
If you continue to experience problems in this area, please reach out to the support team.
The Abode Cam2 utilizes Pixel-based motion detection, unlike the Abode PIR motion sensors that detect animate objects that radiate infrared heat, the Abode cameras pixel-based application analyzes the individual pixels in the surveillance image which provides more flexibility. The camera can detect motion over a large area and as far as the camera can see, it can track the pixel changes. The user can also set up a field in the camera's interface (Detection Zone) to limit the motion detection to a particular area. One of the biggest limitations in pixel motion detection is that it treats all movement equally whether its tree branches blowing in the wind or cars passing by. The Abode Cam 2 however offers Smart Detect (beta) option for human detection which helps with discerning what's important and what's negligible.
Motion detection also requires 2 events - a 'start' motion event, and a 'stop' motion event. If you find that your camera will record one event, but then no others after, review both the field of view and the Detection Zone - if there is constant movement within the field of vision, this may be the issue. Adjusting the Detection Zone can help with this.
The detection zone may be used to limit how many motion triggered events take place within your camera's view. Only motion events inside the zone will trigger a motion event within your automations or with motion uploads enabled. The camera will continue to see motion outside the zone but will not trigger on events outside of it.