If you're having issues with your Abode Cam 2 (AC2), you are in the right place. Below you will find tips on troubleshooting your new camera. If you have further issues with your camera, please reach out to our support team at firstname.lastname@example.org
QR Code Scanning
If you are having trouble scanning the QR Code while adding your camera, please try these tips:
- Make sure your app is up to date
- Be sure the camera is level with the QR code on the phone's screen
- Adjust the distance slowly between the QR code and the camera from 6" to 12"
- Turn up the brightness on your phone's screen
The abode Cam2 utilizes Pixel-based motion detection, unlike the abode PIR motion sensors that detect animate objects that radiate infrared heat, the abode cameras pixel-based application analyzes the individual pixels in the surveillance image which provides more flexibility. The camera can detect motion over a large area and as far as the camera can see, it can track the pixel changes. The user can also set up a field in the camera's interface (Detection Zone) to limit the motion detection to a particular area. One of the biggest limitations in pixel motion detection is that it treats all movement equally whether its tree branches blowing in the wind or cars passing by. The abode Cam 2 however offers Artificial Intelligence (AI) option for human detection which helps with discerning what's important and what's negligible.
The detection zone may be used to limit how many motion triggered events take place within your camera's view. Only motion events inside the zone will trigger a motion event within your automations or with motion uploads enabled. The camera will continue to see motion outside the zone but will not trigger on events outside of it.