Support
While Abode does have an extensive range of help articles, there are times when you will need to reach out to our support team.
We offer support between 6am and 8pm US Pacific Time, every day of the year.
There a number of different ways to contact the team:
The best way to work through a support issue, simply email your query or issue to support@goabode.com and our team will reply as soon as they can.
Chat
From the page https://goabode.com/support you will see the chat icon pop up on the bottom right hand corner. Click on this to start a chat with the team.
Please note that support hours are 6am-8pm US PST, and Chat is not manned outside of those hours. Our chat bot will attempt to direct you to relevant articles in that time.
Phone
Support can be contacted via phone on +1 (650) 383-1901 Please note that support hours are 6am-8pm US PST, and Support phones are not manned outside of those hours. If you leave a voice message, we will return you call as soon as possible.
Please note that response times for phone calls may vary depending on call volume. You will be given a choice to leave a voicemail message which will be returned, or alternatively send an email to support@goabode.com and we will follow through
Please note that support hours are 6am-8pm US PST, and Support phones are not manned outside of those hours. If you leave a voice message, we will return you call as soon as possible.