Do you offer cellular backup and professional monitoring in Canada?
Yes. Both cellular backup and professional monitoring are available across Canada. The only exception is that professional monitoring is not available in Quebec due to local language requirements.
Do my automations and geofences save if I cancel my plan?
They do save, but they will not run. Automations and geofences require the Standard Plan or Pro Plan.
How do I upgrade from no plan or the Standard Plan to the Pro Plan?
Your plan can be upgraded or modified in the Abode app. See the Change Your Abode Plan guide for detailed instructions.
What is professional monitoring?
Professional monitoring gives your Abode system the power of traditional monitored security companies, but without an expensive, inflexible contract. The Abode Pro Plan includes 24/7 professional monitoring from a USA-based center for break-in, fire, and medical emergencies. The correct authorities will be dispatched even if you are not available to respond to an alarm.
What is cellular backup?
Abode offers cellular backup in most areas of the USA, Canada, and Mexico by utilizing local cellular providers to keep your Abode hub online in the event of an internet outage. Note that the Abode system is not designed to be used full-time on cellular mode.
How do I reduce and prevent false alarms?
False alarms do happen. They are most commonly caused by a household member who opens a door or window without realizing the system is armed. See the How Do I Prevent False Alarms guide for tips.
How do I download my monitoring certificate?
Your homeowners insurance may require a monitoring certificate to confirm your home has a professionally monitored alarm system. See the Download Your Monitoring Certificate guide for instructions.
How do I change my PIN code?
The professional monitoring center requires a 4-digit PIN to verify your identity in the event of an alarm. See the Monitoring PIN Code guide to change your PIN.
What is the monitoring center caller ID?
If an alarm is triggered and the professional monitoring center tries to contact you, the caller ID will show 1 (833) 857-4688.