Can I use Abode without a plan?
Yes. The free plan lets you control and self-monitor your system, view live video, use integrations, and receive generic push notifications. It does not include a timeline, stored video clips, rich push notifications, or the ability to run automations.
How does billing work?
You can choose monthly or annual billing. Check in-app for up to date pricing on both the Standard and Pro plans. First-year plans purchased with a Hub are often available at a promotional rate - check the website for current offers.
Do kits come with a SIM card?
Yes. All Abode starter kits ship with a SIM card already installed. Once you activate a Pro plan, the SIM card connects to a cellular network automatically.
Can I use integrations without a plan?
Yes. All integrations including Apple HomeKit, Amazon Alexa, Google Assistant, Sonos, and more are available for free without any plan.
Where are your monitoring centers?
Abode has two professional monitoring centers, both located in the USA.
Can I transfer my plan if I move or upgrade my Hub?
Yes. Your plan is tied to your account, not your Hub. If you upgrade your Hub or move home, your plan moves with your account. If you leave your Hub behind for a new owner, the new owner will need to purchase their own plan.
Can I get cellular backup without professional monitoring?
No. Cellular backup is only available as part of the Pro plan, which includes professional monitoring.
Can I create automations without a plan?
You can create automations, but they will not run without a Standard or Pro plan.
Can I use cameras without a plan?
Yes. There are no limits on the number of cameras you can have. However, without a plan you cannot access recorded video clips.
How does medical emergency alerting work?
This requires a Panic Button and the Pro plan. Once your Panic Button is paired, email support@goabode.com to request that Panic Button signals trigger a medical emergency alert to the monitoring center.
Do my automations save if I cancel my plan?
Yes, your automations are saved. However they will not run until you reactivate a Standard or Pro plan.
Is there on-demand monitoring?
Abode does not offer a dedicated on-demand monitoring service. You can trial the Pro plan for one month if you have never subscribed before. If you do not cancel before the trial ends, it will renew as a paid subscription.
Can I use the Pro plan in Quebec, Canada?
You can use the Pro plan in Quebec, but professional monitoring is not available there due to local requirements for French-Canadian language support.