If you're having issues with your Color Bulbs you're in the right place. Below you will find tips on troubleshooting your bulbs. If you have further issues after reviewing the troubleshooting below, please reach out to our support team at support@goabode.com.
My Color Bulb is offline
If the bulb has lost communications with the Abode server, then you will not be able to control the bulb. This may be related to a Wi-Fi range issue (bulb too far away from router), power to the bulb has been shut off (e.g. wall switch turned off), or the local internet is temporarily not available (e.g. local ISP outage)
In most cases if the internet is lost, the bulb will recover once the internet becomes available. If not, and the internet is working and the bulb is powered on, then the user should power the bulb off and back on one time and wait for 5 minutes to see if it can be controlled with the Abode App. If not, then the bulb needs to be partially re-paired to the Abode account via the Abode App.
Re-pairing a bulb with a connection issue
Re-pairing a bulb with a connection issue
1. Do not delete the bulb from the Abode App
2. Power the bulb ON and OFF three times until the bulb starts pulsing blue
3. Start the process of pairing the bulb in the Abode App. Setup steps can be found here.
4. The bulb should change to a steady white once paired. When this occurs, you can exit the pairing process and should be able to control the bulb with the app.
"Connection Unsuccessful" error while attempting to add the bulb for the first time
Troubleshooting steps
Troubleshooting steps
1. Make sure your smartphone or tablet is running the latest version of the Abode App. Running an older version of the app can cause device setups to fail.
2. Make sure your Wi-Fi network name and password are correct during the setup process.
3. If the above has not resolved the Connection Unsuccessful issue, perform a factory reset of the Color Bulb following the guide here, and re-start the setup process.
My Color Bulb won't turn on
Verify power to the bulb
Verify power to the bulb
1. If your bulb won't turn on via the Abode App or voice command make sure the bulb is screwed into a socket securely
2. The wall outlet must be powered (note some homes have switched wall outlets, typically in bedrooms)
3. If the bulb is installed in a lamp with a switch, the lamp must be turned on.
My Color Bulb is flickering or not a bright as it should be
Check for dimmer switch
Check for dimmer switch
1. Check your light switch or lamp to make sure the light is not on a dimmer switch. The Color Bulb require full voltage to operate properly and should only be dimmed in the Abode App (or via voice commands)
2. If your light is on a dimmer or dimmer switch, first try raising the dimmer to full brightness to see if the flickering is resolved.
3. If the above doesn't work, try moving the bulb to a new socket to rule our an issue with the light fixture, lamp, wall outlet, and wall switch.