If you are having issues with your Color Bulb, the tips below should help. If you need further assistance after reviewing these steps, contact the Abode support team at support@goabode.com.
My Color Bulb is offline
If the bulb has lost communication with the Abode server, you will not be able to control it. Common causes include:
• Wi-Fi range issue: the bulb is too far from the router.
• Power to the bulb has been shut off (for example, a wall switch turned off).
• Local internet is temporarily unavailable (for example, an ISP outage).
In most cases, the bulb will recover automatically once internet is restored. If the internet is working and the bulb is powered on but unresponsive, power the bulb off and on once and wait 5 minutes.
Re-pairing a bulb with a connection issue
1. Do not delete the bulb from the Abode app.
2. Power the bulb on and off three times until the bulb starts pulsing blue.
3. Start the pairing process in the Abode app (see the Color Bulb Setup Guide for steps).
4. The bulb should change to a steady white once paired. You can then exit the pairing process and control the bulb via the app.
"Connection Unsuccessful" error during first setup
1. Make sure your smartphone or tablet is running the latest version of the Abode app.
2. Verify that your Wi-Fi network name and password are correct during the setup process.
3. If the issue persists, perform a factory reset of the Color Bulb (see the Color Bulb Setup Guide), then restart the setup process.
My Color Bulb will not turn on
Verify power to the bulb
1. Make sure the bulb is screwed into the socket securely.
2. Verify the wall outlet is powered. Note: some homes have switched wall outlets, particularly in bedrooms.
3. If the bulb is in a lamp with its own switch, make sure the lamp switch is turned on.
My Color Bulb is flickering or dimmer than expected
Check for a dimmer switch
1. Verify that your light switch or lamp is not on a dimmer. The Color Bulb requires full voltage to operate properly and should only be dimmed via the Abode app or voice commands.
2. If the light is on a dimmer, raise the dimmer to full brightness to see if the flickering resolves.
3. If the issue persists, move the bulb to a different socket to rule out a problem with the original fixture, outlet, or wall switch.