For professionally monitored users, there may be times when the default monitoring options do not suit your needs. You can edit a number of settings from within the Abode app to customize the monitoring service. To access these settings, navigate to Menu, Profile, then select Pro Monitoring.
Customization Options
Test Mode (default: off)
When Test Mode is enabled, the system is put into a testing state for 30 minutes with no contact to the monitoring company. You can trigger alarms without fear of authority dispatch during this period. After 30 minutes, Test Mode ends and normal service resumes unless you toggle it off manually.
Media Access (default: on)
By default, in the event of an alarm, the monitoring team can review footage and images to verify an incident. Turning this option off means the monitoring team will not be able to access any media.
Dispatch Without Verification (default: off)
By default, the monitoring team attempts to verify a triggered alarm by contacting the emergency contacts. With this option turned on, the monitoring center will skip the verification step and dispatch the appropriate service immediately. Note: false alarms triggered with this option enabled may result in associated costs, which are the responsibility of the user.
Emergency Dispatch (default: on)
If you wish to have only certain services dispatched in the event of an alarm, you can customize which services are active. If an alarm event occurs and the appropriate service is disabled in this screen, they will not be sent.
Disable Pro Monitoring
If you want to use the features of the Pro Plan without having your system professionally monitored at all, you can choose to disable monitoring completely and self-monitor. Note that with monitoring disabled, no alarms will be actioned on by the monitoring team.