Your homeowners insurance may require you to provide them a monitoring certificate to show that you home is equipped with a professionally monitored alarm system for a discount. Once you have your Abode system installed and the professional monitoring activated (Pro Plan) follow these steps to obtain your Alarm Certificate:
Navigate in your mobile app to Menu > Profile
Tap on the "Download Certificate" option. Please note that only the master user login will have access to this document download.
If you have paired one or more of the First Alert Smoke & Carbon Monoxide detectors (ZCOMBO) with your hub and you'd like this fire protection added to the list of protection types on your alarm certificate Abode Support can make this revision for you.
Please contact the support team by emailing support@goabode.com. The Support team will then check your hub to ensure the fire protection is paired and update the alarm certificate appropriately.
Notice to Nest Protect Users
The Nest Protect Smoke & CO sensor does not qualify as a 24-hour monitored fire protection device. This is due to the requirement from Nest that the user must first verify that the Nest Protect fire alarm signal is or could be real before the monitoring service will receive the fire alarm signal and dispatch the fire department