UK Start a Return
James Raine avatar
Written by James Raine
Updated over a week ago

To start a return, please visit our Returns Center here.

Abode UK - Kings Security Ltd UK Delivery and Return Policy

Abode UK Delivery & Returns

Delivery

We aim to deliver orders within 1-2 business days in conjunction with our partner FEDEX.

All orders are sent on a free next day delivery service if ordered before the 3pm cut off Monday to Friday. Any orders made after the 3PM cut off on a Friday will be sent the following working day.

We only deliver to the UK and Europe from this site.

For all other countries, you may purchase from our international site www.goabode.com. Please be aware that import duties might apply as your order is sent from outside Europe. Choose "International" in the country selector at the footer of the page.

Items ordered from the US site will not work with the UK systems and vice versa. UK add-ons will communicate with the UK hubs and US add-ons will communicate with the US hubs - they do not work interchangeably.

Return policy

You have 14 days from the date you received your device(s) to request a full refund. The device(s) must be returned as received and in a resaleable condition with the packaging intact. Please ensure that the item you are returning is repackaged with all the cords, adapters, mounting plates components, and documentation that were included when you received to receive the refund in accordance with the terms listed in this policy.

To start your return, please visit our return portal on https://store.goabode.co.uk/a/returns. This allows you to return the device(s) to us free of charge, if the return originates from the UK.

Exclusions

There are some items, however, that are ineligible (or under limited circumstances) for return, including:

3-Day and 7-Day Professional Monitoring plans

Orders shipped and/or used outside of the United Kingdom are void of any returns or refunds

Annual plans can only be refunded if the “Abode starter kit” is returned within the 14-calendar day window referenced in our standard return policy above.

All other plan transactions are final and are ineligible for a refund and can only be cancelled prior to the next plan renewal.


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