To start a return, visit the Abode Returns Center at goabode.com/returns. You will need your order number and the email address used when placing the order.
Standard return policy
Updated September 6, 2023.
Returns are only eligible within 30 days of delivery.
Orders shipped and/or used outside of the United States are not eligible for return or refund with Abode.
You are responsible for all shipping and handling charges on returned items (i.e. returned systems within 30 day window period, returned shipments due to non-signature/acceptance, or other shipping related charges that originate outside of Abode's control.) You bear the risk of loss during shipment.
In order to return an item, please visit https://goabode.com/returns. Please have your order number and the email addressed used to order with handy. You will be guided through the return process. After submittal of a returns request, a support representative will review your return, and an email with a return shipping label will be sent. You are responsible for the cost to ship the equipment back to Abode. The return shipping cost is deducted from your return total. You must submit the return within 30 calendar days of fulfilment from the warehouse to be eligible for the return. Once you submit a request to return an item, please allow us 48 hours to respond.
Only items that have been purchased directly from Abode, are eligible to be returned to Abode.
Warranties and service plans are non-transferable.
There is no Restocking Fee.
Abode products ordered on amazon.com, ebay.com or walmart.com must be returned to the respective retailer (following their return policy) as Abode does not have your order or payment information on file.
Please ensure that the item you are returning is repackaged with all the cords, adapters, mounting plates, components, and documentation that were included when the item was delivered in order to receive the refund in accordance with the terms listed in this policy.
Wrong device: If you received the wrong device, reach out to us within the first 30 days of receiving your order via email at support@goabode.com. We will review your order to find the right device, and send you the right device at no additional cost, as well as cover your shipping cost to send back the wrong device.
Refunds will be settled to the original form of payment
How the return process works
1. Visit goabode.com/returns and have your order number and order email address ready.
2. Follow the prompts to submit your return request.
3. Allow up to 48 hours for a support representative to review your request.
4. You will receive an email with a prepaid return shipping label. The cost of return shipping will be deducted from your refund.
5. Once the Return is received in, and confirmed that everything is present, the refund process will be initiated.
Wrong item received
If you received the wrong device, contact support@goabode.com within 30 days of receiving your order. Abode will send the correct item and cover the return shipping for the wrong one at no cost to you.
Refunds for plans
Where plan was purchased | How to request a refund |
Abode website | Email help@goabode.com |
Apple App Store | Contact Apple Customer Support at getsupport.apple.com. Apple typically honors refund requests within 30 days at their discretion. |
Google Play Store | Contact Google Customer Support at support.google.com/googleplay. Google typically honors refund requests within 30 days at their discretion. |
Items that are not eligible for return
• Yard signs, stickers, order protection fees, and expedited shipping fees
• Orders shipped or used outside the United States
• Monthly Standard or Pro plans where service has already started
• Annual plans can only be refunded if the accompanying Abode Starter Kit is returned within the 30-day window
• All other plan transactions are final and can only be canceled before the next renewal date
Back-ordered items
If your order includes a back-ordered item, the entire order will be held until all items are in stock. If you need in-stock items shipped immediately, contact support@goabode.com to request a split shipment for a small fee.