In the event of a failed transaction, you will receive an email notifying you of the transaction attempt. Abode will retry the payment one day after the original due date.

If we are unable to process the transaction, your Abode account will automatically be downgraded to no plan (free). When this happens, your account will be subject to the terms of the new plan. Existing images and video clips in your timeline will be deleted in accordance with the new plan rules and are NOT recoverable once they have been deleted. Automations created in CUE will not be deleted, but will not be operable until the service plan is restored. To resolve the issue, check your saved payment method in the Abode app and update the card details if necessary. Reach out to your bank for assistance if valid payment methods continue failing. However, it’s important to note that the downgrade will result in the loss of stored images and video clips in your timeline as per the free plan policies. During this time, if your timeline remains active in the Abode app, it reflects temporary access to Pro plan features before full deactivation due to nonpayment.