Work through the relevant section below. If you cannot resolve the issue, contact the Abode support team at support@goabode.com.
Smart Security Hub is offline
Work through these steps in order:
1. Make sure your Hub is connected to your internet router via Ethernet.
2. Reboot any routers or switches between your Hub and your internet connection, including both wired and wireless devices.
3. Wait 3 minutes for your internet to come back online.
4. If the Hub is still offline, try replacing the Ethernet cable and repeat steps 1 to 3.
5. If that does not resolve the issue, reboot your Hub.
How to reboot the Smart Security Hub
1. Push the battery switch on the back of the Hub to the OFF position.
2. Unplug the power cable from the Hub.
3. Wait 30 seconds.
4. Plug the power cable back in.
5. Push the battery switch back to the ON position.
6. Wait 2 to 3 minutes for the Hub to reconnect.
! | NOTE If the Hub does not come back online after following all steps, contact support@goabode.com. |
System says there is a fault when trying to arm
This is a protective warning, not an error. When you try to arm your system, Abode checks whether any sensors are in an open or vulnerable state. If it finds any, it will show you a list of faults before arming. Here is what to do:
1. Open the Abode app and review the fault list to identify which device is reporting an issue.
2. Resolve the fault where possible, for example by closing an open door or window.
3. If you want to arm anyway without fixing the fault, you can choose how Abode handles this in the app. Go to Menu, then System Settings, then Arm Fault Type.
Arm Fault Type | What it does |
Confirm Arming | Shows the fault list and asks you to confirm before arming. When using a Keypad or Key Fob, you need to arm twice. |
Direct Arming | Bypasses the warning and arms immediately. Faults are still logged in the Timeline. When using a Keypad or Key Fob, one press arms the system. |
Lost your activation code
Your activation code is printed on the card that came with your kit. If you no longer have it, contact Abode support at support@goabode.com and include your Hub MAC address. The 12-digit MAC address is on the bottom of your Hub and starts with "B0:C5:CA".