Smart Security Kit FAQ
C
Written by Cath Smith
Updated over a week ago

What's included in the Smart Security Kit?
The Smart Security Kit includes a Hub, a Mini Door/Window Sensor, a Key Fob, a window sticker, and all the cables and accessories needed for setup.


What do I need to set up my security system?
For initial setup, you will need an Apple mobile device (iPhone or iPad) or an Android device (phone or tablet), an AC power outlet, and a spare Ethernet port on your internet router.


If upgrading my Smart Security Hub, how do I swap to my new hub?
Swapping your hub is easy. We just need a little info from you:

  • The MAC address of your existing Hub

  • The MAC address of your new Hub

The MAC address is located on the bottom of the device and begins with “B0:C5:CA....”

When we receive this info, we will transfer your user profile over to the new Hub. Our aim is to backup your existing Abode devices and restore them into the new Hub but please note this is not always possible.


Note: Your new Hub MUST be online to make the swap. Verify that you have an Ethernet cable connected from your hub to your router. The existing Hub does not have to be online. However, if you are aiming to have your devices transferred over, then it does need to be online. Please email this information to support@goabode.com and we will take care of this as soon as possible.


How do I customize the hub sounds (siren, door chime, entry delay, etc.)?

  1. In the Abode App on your iOS or Android device, select the Menu (≡).

  2. Tap "System Settings".

  3. Tap "Sound Settings".

  4. Your hub sound settings can be managed here. Enable "Mute All Sounds" at the top as a quick way to disable all hub sounds.


How do I customize the alarm modes (Home, Away, Standby)?
You can determine which devices are active in each mode. To do so, follow these steps:

  1. In the Abode App on your iOS or Android device, select the Devices option from the bottom menu.

  2. Tap the device you would like to edit to open the device settings. For cameras, tap the gear icon to open camera settings.

  3. Tailor when your device is active in each mode under the "Choose When Sensor is Active" section

  4. Tap "Done" once finished.


How do I adjust the siren sound duration?

  1. In the Abode App on your iOS or Android device, select the Menu (≡).

  2. Tap "System Settings".

  3. Tap "Sound Settings".

  4. Your hub sound settings can be managed here. Tap "Alarm Duration" and adjust to your desired length.


What devices are compatible with the Security Hub?
All Abode security devices and sensors (door sensors, motion sensors, glass sensors, etc.) are compatible with the Security Hub.


A full list of verified compatible 3rd party devices can be found here.


Even more devices may be able to integrate with your Abode system via our integrations with other home automation platforms such as Apple HomeKit, Amazon Alexa, and Google Assistant. You can review our integrations guides here.


I'm moving. How do I update my account with my new address?
If you are moving out of your home and intend on leaving the existing Abode security system for the new users, or would like to change the hub's ownership please fill out this form completely with all of the information requested and we will get back to you with a confirmation of your request.


If you are moving into a home that has an existing Abode system simply fill out this form with all of the information requested and we will get back to you with instructions to activate your system.


How do I add additional devices to my system?
The devices included in the Smart Security Kit are already paired to your Hub. To pair additional devices follow these steps:

  1. In the Abode App on your iOS or Android device, select the Menu (≡).

  2. Tap "Add Device".

  3. Select the proper category, then tap the device you would like to add.

  4. Follow the in-app prompts to pair the device to your hub.


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