If you are having issues with your Abode Video Doorbell, work through the relevant section below. If the problem persists after following these steps, contact the support team at support@goabode.com.
Cannot live stream
The doorbell unit must be within wireless range of the Chime Base unit to operate. If the Base unit is too far away, the doorbell cannot communicate with it. Range is dependent on your local environment, but as a general rule, treat it like standard Wi-Fi coverage.
Work through these steps in order:
1. Reposition the Chime Base unit closer to the doorbell.
2. Power off and on the doorbell unit, then power off and on the Chime Base unit.
3. Re-sync the doorbell to the Chime Base by pressing the sync button on both units.
4. Test with the Chime Base connected via Ethernet rather than Wi-Fi.
5. Confirm the three blue lights on the Chime Base are solid, indicating an active internet connection.
6. Confirm the doorbell unit has sufficient charge.
! | NOTE If you receive an 'Unknown Error' message when opening the live stream, the doorbell battery has likely dropped below 5%. The doorbell must be charged before live streaming is possible. |
Chime does not sound on the Base unit
This is almost always caused by the Chime Base being too far from the doorbell unit. Try the following:
1. Reposition the Chime Base unit closer to the doorbell.
2. Power off and on both the doorbell unit and the Chime Base to re-establish the connection.
Recorded clips miss the motion trigger
The doorbell sleeps when not in use. When motion is detected, there is a delay of a second or two while the doorbell wakes up and starts recording. If the camera is not positioned correctly, the person or object that triggered the motion may have already moved out of frame by the time recording begins.
To fix this, the PIR sensor needs to face the direction from which people approach, so it detects them early enough for the camera to wake up before they arrive at the door.
• Point the PIR sensor toward the path people walk along when approaching, not directly at the door
• Avoid pointing the PIR sensor so it only captures motion from people walking quickly across the field of view
• If installed close to a side wall, angle the camera away from the wall using the wedge bracket to maximize sensor coverage
✓ | TIP See the Video Doorbell Installation Guide for detailed PIR positioning diagrams. |
Doorbell unit will not charge
The doorbell must be charged using the supplied USB-C cable. USB-C cables can be configured for different purposes, and using a third-party cable may result in no charging or incorrect charging behavior. Always use the cable provided in the box.
Charging indicator | What it means |
Light alternates blue and orange | Doorbell is charging correctly |
Solid orange light | Doorbell is fully charged |
No light when cable connected | Check you are using the supplied cable and that the power source is working |
Replacement doorbell will not power on after charging
1. Verify you are using the dedicated power cable provided with the doorbell.
2. Ensure the power switch, located under the rubber cover at the back of the doorbell unit, is turned on.
3. Confirm you are seeing the correct charging indicators: alternating blue and orange while charging, then solid orange when complete.
4. Allow the doorbell to charge fully before powering on.