Video Doorbell FAQ

Yes. The Video Doorbell works as a standalone device without a Security Hub or Iota Hub.

Setup is guided step by step through the Abode app on iOS or Android. Web app setup is not supported.

The doorbell comes with a flat wall mount and a 30 degree angled wall mount. You will need a drill to make pilot holes and a screwdriver to fix the mount. A minimum internet upload speed of 0.5Mbps is recommended for reliable performance.

Yes, but the Abode Video Doorbell is completely wireless and will not connect to existing wired doorbell chimes or hardwiring. If you are replacing a wired doorbell, terminate the exposed wires with end caps and cover the wall opening with the Abode doorbell wall mount.

Abode does not offer installation services, but third-party smart home device installers may be able to assist with installation and setup.

The doorbell has a built-in 2600mAh Lithium battery. It is rechargeable but not user-replaceable.

Use the included USB-C cable to charge the doorbell. USB-C cables can carry different properties, so always use the cable provided. To charge, remove the doorbell unit from the mounting bracket using the SIM card ejector tool, then switch off the unit and connect the cable. The light will alternate between blue and orange while charging.

Yes. The doorbell must be removed from its mounting bracket to charge. Use the included SIM tray ejector tool in the hole at the bottom of the bracket to release the unit. The doorbell cannot be used while charging.

Charge time depends on the power adapter used, as adapters vary in output. As a general guide, a full charge takes approximately 4 hours. The light will show solid orange when fully charged.

Yes. You will receive a notification through the Abode app when the battery is running low.

Battery life depends on usage. A doorbell at a busy household with frequent motion and live stream activity will deplete faster than one at a quieter location. The amount of live streaming also increases battery consumption. Under typical conditions the battery should last a significant period before needing a charge.

The Video Doorbell records in full HD 2K resolution at 20 frames per second, matching the Abode Cam 2.

The doorbell has a 160 degree field of view. The included 30 degree wedge mount allows you to angle the camera toward the approach path if needed.

The default recording length is 15 seconds. The maximum recording length is 30 seconds.

No. 24/7 continuous recording is not available for the Video Doorbell.

The doorbell can be used without an Abode plan, but a Standard Plan (or above) is required to record video clips.

No. All video is stored in the Abode cloud.

No.

The included Chime volume is comparable to a standard home doorbell chime.

Not at this time. However, using CUE Automations with integrations such as Amazon Alexa or Google Assistant, you can extend chime notifications and sounds to other speakers in your home.

No. The doorbell requires the Chime Base unit to function. The doorbell connects wirelessly to the Chime for optimal battery life and connection stability. Two-way talk also requires the Chime to be present.

Currently only one default chime sound is available. CUE Automations can be used with compatible integrations to provide customized sounds.

No. The doorbell is designed to work only with its included Chime Base unit.

The doorbell integrates with Amazon Alexa and Google Assistant. There are no plans to integrate with Apple HomeKit at this time.

Yes. The doorbell comes with a 30 degree wedge mount in the box, and has a 160 degree field of view.