If you run into a problem when activating your plan, work through the relevant section below. If you cannot resolve it, contact support@goabode.com.
Purchased plan under a different email than your Abode account
1. In the Abode app, tap the Menu icon.
2. Tap your name to open your Profile.
3. Tap Plan Details.
4. Scroll down and tap Activate your plan.
5. Enter your Order ID (6-digit number, for example 262464) and the email address used to purchase the plan.
6. Find and tap the Link Account or Link User option in your profile and follow the prompts.
Cannot find your Order ID or purchase email
Look for the order confirmation email that Abode sent after your purchase. The subject line will contain the words Order Confirmation and your Order ID, which starts with # followed by 6 digits.
Purchased the wrong plan
If you are within 14 days of purchase, contact support@goabode.com and the team will help you swap to the correct plan.
Redeeming a prepaid plan code
1. In the Abode app, go to your Profile and tap Plan Details.
2. Look for the option to activate using your email and Order ID, or enter your prepaid code if prompted.
Getting an error message during activation
• Double-check that the email address and Order ID you are entering are correct
• Confirm your home address is valid by checking it in Google Maps first
• Check that your phone number and emergency contact numbers are correctly formatted with no invalid characters
• If you are in Canada, make sure your postal code has a space between the first 3 and last 3 characters, for example A1B 2C3
• Confirm your Hub is online and connected to the internet. Activation cannot complete if the Hub is offline
• If problems continue, contact support@goabode.com directly