If your Abode Lock is not working as expected, work through the relevant section below. If you need further help after following these steps, contact the Abode support team at support@goabode.com.
Lock turning the wrong way
The direction the lock turns in the app is determined by the position of the thumb lever at the time of pairing. If the lock is turning the wrong way:
1. Remove the lock from the Abode app.
2. Factory reset the lock (see Factory Reset section below).
3. Before pairing again, set the thumb lever to the correct position for your door side.
Door mounting | Thumb lever position before pairing |
Left side mounted (counter-clockwise locks) | Turn thumb lever fully to the LEFT |
Right side mounted (clockwise locks) | Turn thumb lever fully to the RIGHT |
4. Re-pair the lock in the Abode app.
Lock does not fully retract the deadbolt
This is usually an adapter fit issue. Try the following:
1. Ensure the deadbolt is fully retracted to the unlocked position before attempting to lock or unlock.
2. Check that the adapter is fully inserted and secure in the lock body.
3. If the tailpiece is horizontal or vertical, use the Blue adapter. If it is angled at 45 degrees, use the Yellow adapter.
4. Try rotating the adapter to get a better alignment with the tailpiece.
5. If the lock still does not retract fully after swapping adapters, contact support@goabode.com.
Wireless keypad not responding
The keypad may have lost its pairing with the lock. Re-pair it from the lock device settings in the Abode app using the Pair Keypad option.
Lock shows no lights and is not responsive
The battery is likely depleted. Here is how to charge it:
1. Squeeze both sides of the outer lock cover and push the thumb lever to remove the cover from the lock body.
2. Lift the battery out from the top of the lock.
3. Charge the battery using the included USB-C cable. The battery shows a red light while charging and turns green when fully charged.
4. Reinsert the battery and replace the cover.
Factory reset
A factory reset clears all lock settings and allows you to start pairing from scratch. Use this if the lock is behaving unexpectedly or if you need to re-pair after changing the thumb lever direction.
1. Remove the lock from the Abode app.
2. Remove the front cover of the lock by squeezing both sides and pushing the thumb lever.
3. Hold down the reset button on the left-hand side of the lock body for approximately 5 to 6 seconds, until the LED flashes green then red.
4. The lock will move to the locked position to confirm the reset is complete.
5. Re-pair the lock in the Abode app.
Lock is offline
If the battery is charged but the lock appears offline in the app, remove the battery and reinsert it. This usually restores the connection.