Can I use the Abode Lock without a Hub?
Yes. The Abode Lock works as a standalone device with only the Abode app on your phone. You do not need a Security Hub or Iota Hub.
What battery does the Abode Lock use?
The lock uses a built-in 4000mAh rechargeable lithium battery, charged via USB-C.
Is the lock Apple HomeKit compatible?
No. The Abode Lock does not support Apple HomeKit.
Does the lock work with Alexa and Google Home?
Yes. The Abode Lock integrates with Amazon Alexa and Google Home.
How do I re-pair the wireless keypad?
In the Abode app, open the lock device settings and use the Pair Keypad option to re-pair.
Can I use fingerprints on the keypad?
Yes. Up to 10 users can each store up to 5 fingerprints. Fingerprints are stored on the keypad itself. If the keypad is replaced or re-paired, fingerprints, PINs, and user profiles will need to be set up again.
Can I set individual PINs for different users?
Yes. Each user gets their own PIN when you set them up in the Access Control section of the lock device settings.
Do lock users need the Abode app?
No. Users can be added without having the Abode app installed, which is useful for family members or visitors who do not have a smartphone.
How do I remove the front cover of the lock?
Squeeze both sides of the front cover and push on the thumb lever. The cover will release from the lock body. It fits back on easily when you are done.
Do I need to remove the battery tab?
No. Leave the tab in place. The battery comes pre-installed and ready to charge.
How does a One-Time PIN work?
A One-Time PIN expires after it has been used once. The account holder can reactivate it for another single use from the Access Control settings in the Abode app.
My lock is offline. How do I reconnect it?
If the battery is charged, remove the battery from the lock and reinsert it. This usually restores the connection to the app.
How do I factory reset the Abode Lock?
Remove the front cover, then hold the reset button on the left side of the lock body for 5 seconds, or until the LED flashes green. See the Abode Lock Troubleshooting guide for the full step-by-step process.
Where are fingerprints stored?
Fingerprints, PINs, and user profiles are all stored on the wireless keypad, not in the lock body or the Abode app. If the keypad is replaced or re-paired for any reason, all of this data will need to be set up again.